What does a customer service rep do in insurance?

2021-01-26 by No Comments

What does a customer service rep do in insurance?

Insurance customer service representatives work in the insurance industry and provide a valuable connection between insurance customers and policy providers. Their job is to handle all customer queries and complaints. They also provide prospective customers with detailed information about company products.

How much does an insurance customer service representative make?

Insurance Customer Service Representative Salary

Annual Salary Hourly Wage
Top Earners $46,000 $22
75th Percentile $39,500 $19
Average $35,414 $17
25th Percentile $28,500 $14

What is a customer service rep II?

Customer Service Representative II responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer.

What does a customer service rep do at Allstate?

Job Description The Customer Service Representative is responsible for handling multiple types of customer experience inquiries, resolving service concerns/documenting customer requests, and completing changes to policies which do not require a license.

What are the duties and responsibilities of customer service?

Primary Responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.

How do I become a CSR for insurance?

How to Become a Certified Insurance Service Representative

  1. Enroll in a CISR training program approved or administered by NAIER.
  2. Take and complete five of the nine CISR courses that are offered.
  3. Take and pass the examination at the end of each course.

What is the difference between customer service rep 1 and 2?

Customer Service Representative II – Is a mid-level class in the series and is distinguished from the Customer Service Representative I level by the assignment of additional duties. Employees at this level are more familiar of the operating procedures and policies within the work unit.

What is CSR II in BPO?

A Customer Service Representative is a person employed to answer the customer, either by phone or by instant messaging, social media or by email. Customer service representatives may also be called contact centre advisors or call centre agents. They are the frontline staff in the call or contact centre.

Is Allstate customer service good?

Allstate homeowners insurance review. Claims satisfaction (J.D. Power) — Average: Allstate was rated as average in claims satisfaction by J.D. Power. Customer satisfaction (J.D. Power) — Above average: Allstate was among the top performers in J.D. Power’s 2020 study of customer satisfaction.

When do Delta Dental customer service representatives work?

Customer Service representatives are available from 8 a.m. to 8 p.m. Eastern Time, Monday through Friday. Monday through Friday (excluding holidays) 8:00 a.m. to 8:00 p.m., Eastern Time.

How to contact an anthem representative by phone?

Log in to your Anthem account to discuss your questions with a live representative. Find answers to questions regarding benefits, claims, prescriptions and more. Our contact information is specific to state. If you are a member, log in for personalized contact information.

What is the phone number for Delta Dental?

Call toll-free: 800-521-2651 (TTY/TDD 711) Monday through Friday between 8 am and 8 pm, Eastern Time. Delta Dental’s Customer Service Department (group) P.O. Box 997330. Sacramento, CA 95899-7330. Call toll-free: 888-335-8227 (TTY/TDD 711) Monday through Friday between 8:00 am and 8:00 pm, Pacific time.

Can a dentist look up your Social Security number?

Your dentist can look you up with other identifying information, such as your name, address and date of birth. Depending on your plan and your state, your dentist may be able to use your Social Security number. How do I pay for my plan? There are many ways to pay for your dental plan.