How do I talk to a live person at Key Bank?

If you need to contact a live person in KeyBank customer service you need to dial 1-888-539-2968. To speak with a live agent, you need to press 0 at the first prompt, then press 6 at the second prompt and stay on the line (typical waiting time is about 1-3 minutes).

Why is my KeyBank debit card locked?

When the wrong credentials for online and mobile banking are used too many times, we will lock the account for your security. If that happens to you, don’t worry. You can easily verify your identity and unlock your personal and business accounts online.

How do I contact Key Bank?

+1 716-838-8600
KeyBank/Customer service

Can I email Key2Benefits?

If you forget your Key2Benefits username or password, please contact KeyBank Commercial Card Support at 1-800-539-9039, Option 3 or via email at [email protected].

Why is my KeyBank card not working?

If your card is declined for any other reason, please call KeyBank at 866-295-2955 (If you receive benefits from the State of Indiana, call 833-459-3452) and request to speak to a customer service representative. My Key2Benefits card is not working. What should I do?

How do I activate my KeyBank card?

The fastest way to activate is by using KeyBank online and mobile banking. You can also call 1-866-683-6099, and we’ll walk you through the rest so can use your card immediately. If you’re already enrolled in online and mobile banking, sign on and follow the prompts to activate your card.

How can I unlock my KeyBank card?

Lock a Misplaced KeyBank Credit or Debit Card If your card is lost, you can place a temporary lock on it in online banking and mobile banking, under “Manage Card.” Select “Lock/Unlock Card” and use the toggle to select your option. Or call us at 1-800-KEY2YOU® (1-800-539-2968).

Can I still use my card if my account is locked?

When you lock a card, new charges and cash advances will be denied. However, recurring autopayments, such as subscriptions and monthly bills charged to the card, will continue to go through. Typically, so will bank fees, returns, credits, interest and rewards.

How do I file a dispute with KeyBank?

If you notice an unauthorized transaction on your account, report it by calling 1-800-KEY2YOU® (1-800-539-2968) and following the prompts for fraudulent activity. We will review your account with you to verify recent activity and initiate a dispute for the unauthorized transaction(s).

How do I unlock my KeyBank account?

To help restore your account access quickly and securely, we can also verify your identity and unlock your account by phone. Contact us at 1-800-KEY2YOU® (539-2968).

What is the customer service number for Key2Benefits?

866-295-2955
Contact our 24/7 Customer Service at 866-295-2955 for: Address change. Replace a lost or stolen card.

How do I unlock my key bank account?

What to do if your KeyBank debit card is stolen?

Contact KeyBank Customer Services via Key2Prepaid.com or at 1-866-295-2955 to immediately report the card lost, stolen, damaged or not received, and request a new card. Any remaining balance will be transferred to the new card.

How to report fraud on a key bank account?

You will not be responsible for any charges you did not authorize that were made in the store, over the phone, online or via a mobile device. 1 If you notice an unauthorized transaction on your account, report it by calling 1-800-KEY2YOU ® (1-800-539-2968) and following the prompts for fraudulent activity.

Is there a fee for using a KeyBank debit card?

A service fee is a fee charged by the card issuer, KeyBank. A surcharge is a fee charged by an ATM owner. You will never be charged a service fee OR surcharge when using your card at an Allpoint or a KeyBank ATM however, be aware that other ATM owners may apply a surcharge depending on where you use your card.

What can I do with my key bank account?

Check balances, transfer funds, pay bills, review statements, open a new account, send money with Zelle ®, set up/manage alerts, lock or unlock credit cards, report a lost or stolen credit card, initiate credit card balance transfers, update personal contact information, stop a payment, order checks or pay a bill today using “Pay it Faster.”